Privacy Policy

1. Introduction

Studio Parallel (“we”, “us”, or “our”) is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or engage our services.

2. Information We Collect

We may collect the following categories of personal information:

• Full name
• Email address
• Phone number
• Business name and project details
• Billing and payment information (processed securely)
• Website usage data, analytics, and device information
• Any information you voluntarily submit through forms or emails

We only collect information reasonably necessary to provide our services or operate our website effectively.

3. How We Collect Information

We collect personal information in several ways, including:

• When you submit a form or enquiry on our website
• When you contact us by email or phone
• When you engage Studio Parallel for a project or service
• Automatically through analytics, cookies, and browser data

4. How We Use Your Information

We may use your personal information to:

• Provide, operate, and improve our services
• Respond to enquiries and communicate with you
• Send invoices, proposals, or service confirmations
• Personalise and improve your website experience
• Maintain internal business records and compliance
• Conduct analytics, performance monitoring, and security checks

We do not sell, rent, or trade your personal information.

5. Disclosure of Personal Information

We may share personal information with trusted third-party service providers who help us operate our business, including:

• Hosting providers and cloud infrastructure platforms
• Analytics and tracking tools
• Payment processors
• Email and communication services
• Subcontractors assisting with technical delivery

These providers are required to handle your data securely and use it only for the purpose for which it was provided.

6. International Data Transfers

Some service providers may store or process data overseas (including the United States, Europe, or Asia). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

7. Cookies & Tracking

We may use cookies, tracking technologies, and analytics tools to:

• Understand website usage patterns
• Improve performance and user experience
• Monitor security and prevent misuse

You can disable cookies via your browser settings, but some website features may not function correctly if you do.

8. Data Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Accessing or Updating Your Information

You may request access to, or correction of, the personal information we hold about you. Requests can be made using the contact details below, and we will respond within a reasonable timeframe.

10. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal, tax, or regulatory obligations.

11. Third-Party Links

Our website may contain links to third-party websites. These sites are not controlled by Studio Parallel, and we are not responsible for their privacy practices or content.

12. Children’s Privacy

Our website and services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Continued use of our website or services constitutes acceptance of any updated policy.