Terms of Service

1. About Studio Parallel

Studio Parallel (“we”, “us”, or “our”) provides software development, integrations, UX/UI, automation, technical consulting, and related digital services (“Services”). By accessing our website or using our Services, you agree to these Terms of Service (“Terms”).

2. Engagement and Scope of Work

Before starting any project, we will provide a written proposal outlining:

• Deliverables
• Pricing
• Timelines
• Engagement terms

A project begins once the client accepts the proposal in writing or provides payment.

Any changes to the agreed scope may affect pricing, timelines, or deliverables and must be approved in writing.

3. Payment Terms

• Invoices are due within 7 days unless otherwise stated.
• Deposits may be required before work begins and are generally non-refundable.
• Late or unpaid invoices may result in:
  • Paused work
  • Delayed delivery
  • Additional fees
  • Termination of services

4. Delivery of Services

Delivery timelines are estimates and may change due to:

• Client responsiveness
• Scope changes
• Technical limitations
• Third-party or vendor dependencies

Clients agree to provide timely access, information, and feedback required for project completion.

5. Intellectual Property

• All work produced by Studio Parallel remains our property until all invoices are paid in full.
• Upon full payment, clients receive rights to use the completed deliverables for their business purposes.
• We retain ownership of:
  • Internal tools
  • Reusable components
  • Proprietary code
  • Development frameworks
• We may showcase non-confidential work in our portfolio unless the client requests otherwise in writing.

6. Confidentiality

Both parties must keep confidential any business, technical, or operational information shared during a project. This obligation continues after the project ends.

7. Warranties & Disclaimers

• We do not guarantee outcomes such as revenue, leads, sales, or user growth.
• Software development carries inherent risks and relies on external vendors, APIs, and services.
• We are not responsible for:
  • Vendor or API outages
  • Changes to third-party systems
  • Data loss outside our control
  • Security breaches caused by third-party providers

8. Limitation of Liability

To the fullest extent permitted by law, Studio Parallel is not liable for indirect, incidental, or consequential damages. Our total liability is limited to the fees paid in the 3 months preceding any claim.

9. Termination

• Clients may terminate a project at any time with written notice.
• Fees for completed work up to the termination date must be paid.
• We may terminate a project due to:
  • Non-payment
  • Unreasonable behaviour
  • Misuse of deliverables
  • Project becoming unviable

10. Refund Policy

• No refunds are provided for completed work.
• Retainer periods and time-based services are non-refundable.
• Deposits are non-refundable unless explicitly stated otherwise.
• Digital deliverables cannot be refunded once delivered.

11. Website Use

• You agree not to scrape, reverse-engineer, or interfere with the website.
• You must not attempt unauthorised access or misuse interactive features.

12. Privacy

Our Privacy Policy explains how we collect, store, and manage your personal information. By using our website or services, you agree to the terms of that policy.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be handled through mediation or the courts of Queensland.

14. Updates to These Terms

We may update these Terms from time to time. Continued use of our website or services constitutes acceptance of the revised Terms.